Shipping policy

At VitalHive, we’re committed to delivering high-quality, hive-sourced supplements with care and transparency. Below is everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email, followed by a shipping confirmation email with tracking details once your order ships.

Shipping Times

VitalHive is a U.S.-based brand, and we ship orders to customers worldwide.

Estimated delivery times:

  • United States: 6–8 business days

  • International orders: 6–10 business days

Delivery times are estimates and may vary slightly due to carrier delays, customs processing, or high-demand periods.

Why Delivery Times May Vary

VitalHive products are carefully sourced and handled to preserve quality and freshness.
Unlike mass-produced supplements, our fulfilment process prioritises product integrity over speed.

We believe a slightly longer wait ensures a better product — and a better experience.

Shipping Costs

We offer transparent, flat-rate shipping based on your location.

🇺🇸 United States

Free Standard Shipping
All U.S. orders ship free — no minimum spend.

🇬🇧 United Kingdom

£9.99 Standard Shipping
Applies to orders up to £49.99.

🇪🇺 European Union

£14.99 Standard International Shipping
Flat rate across EU countries.

🌍 Rest of World (International)

£23.99 Standard International Shipping
Includes destinations such as Canada, Australia, UAE, and other supported regions.

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email.
Please allow 24–48 hours for tracking updates to appear after shipment.

If you don’t see tracking updates after this time, feel free to contact us.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping cost.

Delays & Lost Packages

While delays are uncommon, shipping times can occasionally be affected by factors outside our control, such as:

  • Carrier delays

  • Customs processing

  • Weather or logistical disruptions

If your order hasn’t arrived within the estimated delivery timeframe, please email us at contactus@vitalhive.com, and we’ll assist you promptly.