Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to VitalHive! The terms “we”, “us” and “our” refer to VitalHive. VitalHive operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
VitalHive is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services.
To use the Services, including browsing or purchasing products, you may be asked to provide information such as your name, email address, billing, payment, and shipping information. You represent that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.
SECTION 2 – OUR PRODUCTS
VitalHive specializes in nutritional supplements inspired by the benefits of bees and nature. We strive to represent our products accurately; however, variations in color, size, or packaging may occur due to screen differences or supplier updates.
We do not guarantee that product descriptions, images, or other content are error-free or will meet your expectations. We reserve the right to modify, update, or discontinue any product at any time without notice.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. VitalHive reserves the right to accept or decline any order for any reason. Your order is not accepted until payment has been processed and confirmed by us.
Please review your order carefully before submitting, as we may not be able to modify or cancel it once processed.
All purchases are subject to our Refund Policy. You represent that your purchases are for personal use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
All prices are listed in GBP unless otherwise stated. Prices, discounts, and promotions are subject to change without notice. Taxes, shipping, handling, and import fees (if applicable) will be calculated at checkout.
You agree to provide current and accurate billing and contact information so we can complete your transactions and contact you if needed.
By submitting payment details, you confirm that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates only and may vary due to factors beyond our control, such as carrier delays or customs processing. Risk of loss transfers to you once your order is handed to the shipping carrier.
We are not responsible for delays, damages, or losses that occur during shipment. If your order arrives damaged, please contact us promptly at hello@vitalhive.shop (or your preferred email).
SECTION 6 – INTELLECTUAL PROPERTY
All content on the VitalHive website — including text, graphics, images, videos, logos, product names, and designs — is owned or licensed by VitalHive and protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, modify, or use any materials from our Services without our prior written consent.
“VitalHive” and all associated marks, logos, and designs are trademarks of VitalHive. All other trademarks appearing on the Services are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools (such as customer review platforms or integrations) which we do not control or monitor. These are provided “as is” and “as available” without warranties. Your use of any optional tools is entirely at your own risk and discretion.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites or materials. We are not responsible for the content, accuracy, or policies of such websites. Accessing them is at your own risk.
Please review third-party terms and privacy policies carefully before engaging in any transactions with them.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VitalHive is powered by Shopify, which enables us to provide e-commerce functionality. However, all sales and transactions are directly between you and VitalHive.
Shopify is not responsible for the quality, fulfillment, or legality of our products or transactions. You expressly release Shopify from any claims arising from your purchases from VitalHive.
SECTION 10 – PRIVACY POLICY
All personal information we collect is governed by our Privacy Policy. Because our Services are hosted by Shopify, your information may also be processed under Shopify’s Privacy Policy.
By using our Services, you consent to the collection, use, and disclosure of information as described in both policies.
SECTION 11 – FEEDBACK
If you submit any feedback, ideas, reviews, or suggestions (“Feedback”), you grant VitalHive a worldwide, royalty-free license to use and display such Feedback for marketing, product improvement, or other lawful purposes.
You agree not to submit unlawful, defamatory, or misleading content. VitalHive reserves the right to remove any content violating these Terms.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally there may be information on our site containing errors or inaccuracies, including product descriptions, pricing, or availability. We reserve the right to correct any errors and cancel or update orders if needed, even after submission.
SECTION 13 – PROHIBITED USES
You may not use our Services for any unlawful purpose, to violate intellectual property rights, transmit malware, or engage in fraudulent or abusive conduct. We reserve the right to suspend or terminate your access for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice for any breach of these Terms. The provisions regarding intellectual property, disclaimers, and limitations of liability will survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without any warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of the Services.
Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, VitalHive and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them.
In no event shall our total liability exceed the amount you paid for the product giving rise to the claim.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless VitalHive, Shopify, and our respective affiliates, officers, employees, and service providers from any claims or liabilities arising from your breach of these Terms or your use of the Services.
SECTION 18 – SEVERABILITY
If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and VitalHive regarding the use of the Services. Failure to enforce any right does not waive that right.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without notice.
SECTION 21 – GOVERNING LAW
These Terms and any transactions with VitalHive are governed by the laws of the United Kingdom, without regard to conflict of law principles. You agree that any disputes will be handled in the courts located in England and Wales.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS
You can review the most current version of the Terms at any time on this page. VitalHive reserves the right to modify or update these Terms at any time. Material changes will be posted on our website. Continued use of the Services after updates constitutes your acceptance of the revised Terms.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contactus@vitalhive.com
Our contact information is posted below:
contactus@vitalhive.com
2896 Shell Rd #509 Brooklyn, NY 11224